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Progress in the handling of banking complaints by HKMA

Press Releases

13 Sep 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-August 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In August 2019, 164 cases were received and the handling of 135 cases was completed. As at end-August, the handling of 427 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
13 September 2019

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Last revision date : 13 September 2019