Contact Us

HONG KONG MONETARY AUTHORITY
Address
55th Floor
Two International Finance Centre
8 Finance Street
Central
Hong Kong
Location of HKMA MAP
General Line
(852) 2878 8196
Fax
(852) 2878 8197
Email (Public Enquiry)
Email (Website Technical Enquiry and Feedback)
Email (Recruitment)
Email (Electronic Submissions) MORE DETAILS

** Special Arrangement for the Public Enquiry Service Hotline of the HKMA

Due to special work arrangements under the latest circumstances, the hotline of the HKMA’s Public Enquiry Service is temporarily suspended until further notice. Members of the public are advised to send their enquiries to publicenquiry@hkma.gov.hk in the meantime. We will endeavour to respond as soon as practicable.

The Coin Cart services are temporarily suspended until further notice. Members of the public are advised to visit the HKMA website or the official Facebook page for the latest information of Coin Cart services.

Thank you for your understanding.

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  • General
    Public Enquiry Service

    ** Special Arrangement for the Public Enquiry Service Hotline of the HKMA

    Due to special work arrangements under the latest circumstances, the hotline of the HKMA’s Public Enquiry Service is temporarily suspended until further notice. Members of the public are advised to send their enquiries to publicenquiry@hkma.gov.hk in the meantime. We will endeavour to respond as soon as practicable.

    The Coin Cart services are temporarily suspended until further notice. Members of the public are advised to visit the HKMA website or the official Facebook page for the latest information of Coin Cart services.

    Thank you for your understanding.

    Enquiry Line
    (852) 2878 8222
    Fax
    (852) 2878 2010
    (All telephone conversations between you and the HKMA may be recorded, irrespective of whether you dial in or we call you back so as to ensure our service quality.)

    FAQs

    • MORE DETAILS
    Media Enquiry (For members of the press only)
    Enquiry Line
    (852) 2878 1990
    Fax
    (852) 2878 1892
    HKMA Information Centre
    Address
    55th Floor
    Two International Finance Centre
    8 Finance Street
    Central
    Hong Kong
    Enquiry Line
    (852) 2878 1111
    Fax
    (852) 2147 9408
    (All telephone conversations between you and the HKMA may be recorded, irrespective of whether you dial in or we call you back so as to ensure our service quality.)

    MORE DETAILS

  • Authorized Institutions (including Virtual Banks) and Money Brokers
    Enquiries about Authorisation Matters
    Fax
    (852) 2878 2010
    Enquiries about Account Opening and Maintenance

    **Special Arrangement for the Account Opening and Maintenance Hotline Services of the HKMA

    Due to special work arrangements under the latest circumstances, the hotline of the HKMA’s Account Opening and Maintenance Services is suspended until further notice. Members of the public are advised to send their enquiries to accountopening@hkma.gov.hk in the meantime. We will endeavour to respond as soon as practicable. Thank you for your understanding.

    You may also visit our dedicated webpage which contains useful information about account opening and maintenance procedures, documentation and information requirements and contact details of banks. For more details, please visit https://www.hkma.gov.hk/eng/smart-consumers/account-opening/.

     

    Enquiry Line
    (852) 2878 1133
    Complaint Processing Centre (For bank complaints)

    **Special Arrangement for the Bank Complaints Handling Service of the HKMA

    Due to special work arrangements under the latest circumstances, the hotline of the HKMA’s Bank Complaints Handling Service is temporarily suspended until further notice. Members of the public are advised to send their complaints against banks through online submission, or by email, fax or post. We will endeavour to respond as soon as practicable. Thank you for your understanding.

     

    Enquiry Line
    (852) 2878 1378
    Fax
    (852) 2509 3990
    (All telephone conversations between you and the HKMA may be recorded, irrespective of whether you dial in or we call you back so as to ensure our service quality.)

    MORE DETAILS

  • Stored Value Facilities (SVF) Licensees
    Enquiries about SVF Regulation

    **Special Arrangement for the Complaints/Enquiries Line of SVFs of the HKMA

    Due to special work arrangements under the latest circumstances, the HKMA’s complaints/enquiries line of SVFs is temporarily suspended until further notice. Members of the public are advised to send their complaints/enquiries to SVFComplaintEnquiry@hkma.gov.hk in the meantime. We will endeavour to respond as soon as practicable. Thank you for your understanding.

     

    Enquiry Line
    (852) 2878 1188
    Fax
    (852) 2887 2234
    (Please note that all telephone conversations between you and the HKMA about enquiries may be recorded.)
    Complaints about SVF Licensees

    **Special Arrangement for the Complaints/Enquiries Line of SVFs of the HKMA

    Due to special work arrangements under the latest circumstances, the HKMA’s complaints/enquiries line of SVFs is temporarily suspended until further notice. Members of the public are advised to send their complaints/enquiries to SVFComplaintEnquiry@hkma.gov.hk in the meantime. We will endeavour to respond as soon as practicable. Thank you for your understanding.

     

    Enquiry Line
    (852) 2878 1188
    Fax
    (852) 2887 2234
    (Please note that all telephone conversations between you and the HKMA about complaints may be recorded.)
  • Retail Payment Systems (RPS)
    Enquiries about RPS Regulation

    **Special Arrangement for the Enquiries Line of RPSs of the HKMA

    Due to special work arrangements under the latest circumstances, the HKMA’s enquiries line of RPS is temporarily suspended until further notice. Members of the public are advised to send their enquiries to rps_enquiry@hkma.gov.hk in the meantime. We will endeavour to respond as soon as practicable. Thank you for your understanding.

     

    Enquiry Line
    (852) 2878 1188
    Fax
    (852) 2887 2234
  • Financial Market Infrastructures
    Enquiries about Designation and Issuance of Certificate of Finality of Designated Clearing and Settlement Systems
    Fax
    (852) 2878 2010
  • Hong Kong Currency
    Enquiries about Reproduction of Notes & Coins
    Fax
    (852) 2878 2010
    Post
    55th Floor
    Two International Finance Centre
    8 Finance Street
    Central
    Hong Kong
    (Attn: Public Enquiry Service)
  • Fintech Facilitation Office
    Fax
    (852) 2878 7297
  • New York Representative Office
    Address
    115 East 54th Street
    3rd Floor
    New York
    NY 10022
    USA
    Enquiry Line
    (1-212) 486 8738
    Fax
    (1-212) 486 7280
Last revision date : 24 March 2020