Phone calls to the Public Enquiry Service (PES) Hotline are manned by our staff. In case the hotline is busy, members of the public may leave a voice message, and we will reply as soon as possible.
If members of the public send us an email, an acknowledgment email from the PES system will be received, followed by our reply as soon as possible.
|Type of enquiry||Performance pledge|
|Enquiry for information not readily available or requiring liaison with departments||Answer or issue an interim reply within 7 working days after the day of enquiry received|