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Progress in the handling of banking complaints by the HKMA

Press Releases

16 Dec 2022

Progress in the handling of banking complaints by the HKMA

The Hong Kong Monetary Authority (HKMA) announced today (16 December) the progress made in its handling of banking complaints received as at end-November 2022.  Banking complaints include cases concerning general banking services and conduct-related issues.

In November 2022, 311 cases were received and the handling of 334 cases was completed.  As at end-November, the handling of 945 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
16 December 2022

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Last revision date : 16 December 2022