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Progress in the handling of banking complaints by the HKMA

Press Releases

15 Jul 2022

Progress in the handling of banking complaints by the HKMA

The Hong Kong Monetary Authority (HKMA) announced today (15 July) the progress made in its handling of banking complaints received as at end-June 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

In June 2022, 363 cases were received and the handling of 250 cases was completed. As at end-June, the handling of 948 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
15 July 2022

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Last revision date : 15 July 2022