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Progress in the handling of banking complaints by HKMA

Press Releases

14 Jan 2022

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (14 January) the progress made in its handling of banking complaints received as at end-December 2021.  Banking complaints include cases concerning general banking services and conduct-related issues.

In December 2021, 203 cases were received and the handling of 339 cases were completed.  As at end-December, the handling of 620 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 January 2022

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Last revision date : 14 January 2022