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Progress in the handling of banking complaints by HKMA

Press Releases

15 Oct 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (15 October) the progress made in its handling of banking complaints received as at end-September 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In September 2021, 242 cases were received and the handling of 291 cases was completed. As at end-September, the handling of 660 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
15 October 2021

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Last revision date : 15 October 2021