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Progress in the handling of banking complaints by HKMA

Press Releases

09 Jul 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-June 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In June 2021, 281 cases were received and the handling of 239 cases was completed. As at end-June, the handling of 732 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
9 July 2021

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Last revision date : 09 July 2021