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Progress in the handling of banking complaints by HKMA

Press Releases

08 Jan 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-December 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

In December 2020, 203 cases were received and the handling of 208 cases was completed. As at end-December, the handling of 551 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
8 January 2021

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Last revision date : 08 January 2021