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Progress in the handling of banking complaints by HKMA

Press Releases

14 Aug 2020

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-July 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

In July 2020, 261 cases were received and the handling of 252 cases was completed. As at end-July, the handling of 630 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 August 2020

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Last revision date : 14 August 2020