The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-January 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
In January 2019, 212 cases were received and the handling of 166 cases was completed. As at end- January, the handling of 460 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
15 February 2019