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Progress in the handling of banking complaints by HKMA

Press Releases

15 Feb 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-January 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In January 2019, 212 cases were received and the handling of 166 cases was completed. As at end- January, the handling of 460 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
15 February 2019

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Last revision date : 15 February 2019