The Hong Kong Monetary Authority (HKMA) announced today (12 August) the progress made in its handling of banking complaints received as at end-July 2022. Banking complaints include cases concerning general banking services and conduct-related issues.
In July 2022, 283 cases were received and the handling of 278 cases was completed. As at end-July, the handling of 953 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
12 August 2022