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Progress in the handling of banking complaints by the HKMA

Press Releases

10 Jun 2022

Progress in the handling of banking complaints by the HKMA

The Hong Kong Monetary Authority (HKMA) announced today (10 June) the progress made in its handling of banking complaints received as at end-May 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

In May 2022, 369 cases were received and the handling of 231 cases was completed. As at end-May, the handling of 835 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
10 June 2022

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Last revision date : 10 June 2022