The Hong Kong Monetary Authority (HKMA) announced today (13 May) the progress made in its handling of banking complaints received as at end-April 2022. Banking complaints include cases concerning general banking services and conduct-related issues.
In April 2022, 261 cases were received and the handling of 182 cases were completed. As at end-April, the handling of 697 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
13 May 2022