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Progress in the handling of banking complaints by HKMA

Press Releases

12 Nov 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (12 November) the progress made in its handling of banking complaints received as at end-October 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In October 2021, 243 cases were received and the handling of 207 cases was completed. As at end-October, the handling of 696 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
12 November 2021

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Last revision date : 12 November 2021