The Hong Kong Monetary Authority (HKMA) announced today (12 November) the progress made in its handling of banking complaints received as at end-October 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
In October 2021, 243 cases were received and the handling of 207 cases was completed. As at end-October, the handling of 696 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
12 November 2021