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Progress in the handling of banking complaints by HKMA

Press Releases

10 Sep 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (10 September) the progress made in its handling of banking complaints received as at end-August 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In August 2021, 260 cases were received and the handling of 303 cases was completed. As at end-August, the handling of 709 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
10 September 2021

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Last revision date : 10 September 2021