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Progress in the handling of banking complaints by HKMA

Press Releases

13 Aug 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-July 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In July 2021, 258 cases were received and the handling of 238 cases was completed. As at end-July, the handling of 752 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
13 August 2021

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Last revision date : 13 August 2021