The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-May 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
In May 2021, 258 cases were received and the handling of 214 cases was completed. As at end-May, the handling of 690 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
11 June 2021