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Progress in the handling of banking complaints by HKMA

Press Releases

11 Jun 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-May 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In May 2021, 258 cases were received and the handling of 214 cases was completed. As at end-May, the handling of 690 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
11 June 2021

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Last revision date : 11 June 2021