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Progress in the handling of banking complaints by HKMA

Press Releases

10 Jul 2020

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-June 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

In June 2020, 282 cases were received and the handling of 199 cases was completed. As at end-June, the handling of 621 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
10 July 2020

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Last revision date : 10 July 2020