Progress in the handling of banking complaints by HKMA

Press Releases

14 Feb 2020

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-January 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

In January 2020, 160 cases were received and the handling of 129 cases was completed. As at end-January, the handling of 421 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 February 2020

Latest Press Releases
Last revision date : 14 February 2020