Progress of banking complaint cases of the HKMA

Press Releases

10 Jan 2014

Progress of banking complaint cases of the HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress of its banking complaint cases at the end of December 2013.  These cases include customer complaints about banking products or services as well as other cases referred by our banking departments and other regulators.

In December 2013, 84 cases were received and 182 cases were completed.  As at end December, the handling of 500 cases is in progress. 

(A table summarising the progress of the banking complaint cases is attached.)


For enquiries related to banking complaints, please contact:
Dedicated hotline, at 2878 1378


Hong Kong Monetary Authority
10 January 2014

Latest Press Releases
Last revision date : 10 January 2014