The Hong Kong Monetary Authority (HKMA) is charged with the responsibility for maintaining the stability and integrity of the monetary and financial systems of Hong Kong. There is now an excellent opportunity for eligible candidates to apply for the following position:
Digitalization Officer (Retail Payment Oversight)
Key Responsibilities
- Implement the operating system development and enhancement of the complaints and enquiries handling through in-house operating system, the HKMA’s website, e-complaint form, etc.
- Take part in UAT arising from system development and enhancement, and responsible for preparing annual budget, monitoring system maintenance and handling other related tasks
- Assist with the procurement and payment related tasks undertaken by senior manager
- Support on-going system development and / or enhancement, and IT-related data governance, etc., through core technical platforms such as OutSystems, SharePoint, Tableau, etc.
- Collaborate with subject matter experts to ensure the accuracy, relevance, and timeliness of digital content
- Update Operating Manual with guidelines of enhanced technical process and operational workflow
- Liaise with internal and external parties (such as Information Technology Division / Digitalisation Office / service providers / other divisions), who are involved in the system development and enhancement
Requirements
- University degree in information technology or related fields
- At least 2 years of relevant experience
- Good working knowledge of web technologies such as e-form, and preparing statistical analysis & reporting
- Understanding of information management in a large scale organization
- Understanding of usability and accessibility challenges for digital products, including responsive and adaptive design
- Understanding of public sector and local government digital transformation practices
- Good working knowledge of SharePoint, OutSystems, Tableau, etc.
Conditions of service
- Appointment will be made on fixed contract terms
- A competitive remuneration package will be offered. There is flexibility to take account of additional experience and qualifications
- Fringe benefits include medical and dental benefits, paid annual leave and contract-end gratuity
How to apply
You may submit an application via one of the following channels:
- Online application
- By Mail
Send in the hard copy application form (available either at the HKMA’s reception counter or website https://www.hkma.gov.hk) to:
Recruitment Officer
Hong Kong Monetary Authority
55/F., Two International Finance Centre
8 Finance Street, Central, Hong Kong
Copies of transcripts together with a full resumé including details of past experience should be attached to the application. Please mark your correspondence address and the position applied for on the envelope.
Completed application should reach the HKMA, via the designated submission channel, by 4 May 2024. Applicants may wish to submit their applications in advance of the deadline to allow for any unexpected delays, e.g. with internet traffic, including file size restrictions and system maintenance downtime. Those not contacted by the HKMA within three months from the closing date for applications should consider their applications filed for future reference.
Personal data provided by applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request. You may contact the Recruitment Officer at the above address.
The HKMA is an equal opportunities employer. More information on the HKMA can be found at the website https://www.hkma.gov.hk.
The Online Application System is scheduled to perform regular system maintenance from Hong Kong time 6:00 a.m. to 8:00 a.m. every Wednesday. During this time, online application will not be available.
