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Consumer Protection

Notes:

  1. Type of Regulatory Documents:
    SPM = Supervisory Policy Manual, CIR = Circular, GLN = Guideline, COP = Code of Practice, EN = Explanatory Note, PN = Practice Note, AG = Additional Guidance
  2. Reference of Regulatory Documents:
    X-X-N / X-N = SPM Module Code, N.N / N.N.N = Guideline No.

Type Title Issue Date Ref
CIR
Refined Measures on Real-Time Fund Transfers Made by Customers (PDF File, 218.1 KB)
18 Feb 2025
CIR
Engaging more than one Credit Reference Agency under Credit Data Smart (PDF File, 171.7 KB)
19 Dec 2024
CIR
Enhancing Customer Empowerment in Anti-Fraud-and-Scam Protection through "Money Safe" Protection and Option of Disabling Internet Banking Platforms (PDF File, 167.2 KB)
03 Dec 2024
CIR
Promotion of Mobile Point-of-Sale (POS) Terminals (PDF File, 141.0 KB)
15 Nov 2024
CIR
Cooling-off Period for Unsecured Consumer Credit Products (PDF File, 214.8 KB)
08 Nov 2024
CIR
Payment Card Direct Debit Authorisation (PDF File, 221.8 KB)
05 Nov 2024
CIR
Consumer Protection in respect of Use of Generative Artificial Intelligence (PDF File, 221.2 KB)
19 Aug 2024
CIR
Automatic Exchange of Financial Account Information in Tax Matters (PDF File, 214.2 KB)
07 Aug 2024
CIR
Bogus Telephone Calls (PDF File, 185.1 KB)
21 Jun 2024
CIR
Joint Circular on Anti-Scam Consumer Protection Charter 2.0 (PDF File, 237.4 KB)
10 Apr 2024
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Last revision date : 18 February 2025