Consumer Protection

Notes:

Type of Regulatory Documents:
SPM = Supervisory Policy Manual, CIR = Circular, GLN = Guideline, COP = Code of Practice, EN = Explanatory Note, PN = Practice Note, AG = Additional Guidance
Reference of Regulatory Documents:
X-X-N / X-N = SPM Module Code, N.N / N.N.N = Guideline No.

Type	Title	Issue Date	Ref
CIR	Principles for Handling of Unauthorised Payment Card Transactions (PDF File, 175.5 KB)	25 Apr 2023
CIR	Feedback from Recent Review on Consumer Protection in respect of Digital Platforms for the Application of Credit Products (PDF File, 151.7 KB) Annex Feedback from Recent Review on Consumer Protection in respect of Digital Platforms for the Application of Credit Products (PDF File, 184.3 KB)	20 Dec 2022
CIR	Implementation Arrangements in Connection with the Lowering of Statutory Limits of Effective Rates of Interests as Stipulated in the Money Lenders Ordinance (Cap. 163) (PDF File, 266.2 KB)	27 Oct 2022
CIR	Enhancing Consumer Protection in Respect of “Buy Now, Pay Later” Products (PDF File, 222.9 KB)	02 Sep 2022
CIR	Payment Arrangements for Property Transactions (PDF File, 254.1 KB)	20 Jul 2022
CIR	Sound practices for customer data protection (PDF File, 236.3 KB) Annex Sound practices for customer data protection (PDF File, 107.6 KB)	04 Apr 2022
CIR	Payment Arrangements for Property Transactions (“PAPT”) (PDF File, 378.0 KB)	29 Dec 2021
CIR	Enhanced Measures on Real-Time Fund Transfers Made by Customers (PDF File, 421.2 KB)	21 Dec 2021
CIR	Guidance on Sharing Customer Data by Authorized Institutions for Direct Marketing by Third Parties (PDF File, 185.5 KB) Annex - Guidance on Sharing Customer Data by Authorized Institutions for Direct Marketing by Third Parties (PDF File, 219.9 KB)	19 Nov 2021
CIR	Handling of dormant accounts and unclaimed deposits (PDF File, 184.5 KB)	18 Nov 2021

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Last revision date : 25 April 2023