To facilitate settlement of dispute between investors and distributing banks relating to Lehman-Brothers-related products, the HKMA has engaged the Hong Kong International Arbitration Centre (HKIAC) to make available mediation and arbitration services under the Lehman-Brothers-related Products Dispute Mediation and Arbitration Scheme ("the Scheme").
The Scheme is open to investors who have made complaints to the Hong Kong Monetary Authority and whose complaints have been referred to the Securities and Futures Commission for it to decide whether to take any further action or where a finding against a relevant individual or an executive officer of a bank has been made. The HKMA will inform the investors who are eligible for the Scheme in writing.
Since mediation and arbitration are voluntary dispute-resolution mechanisms, the consent of both the complainants and the bank is required before they can proceed.
For those who are not eligible for the Scheme, the Hong Kong International Arbitration Centre offers a similar service using the same procedures as those applicable to the Scheme. You and your bank will have to pay a fee for this service. You should contact your bank to see if it is willing to take part.
Key information on the Scheme can be found in the following documents:
Banks (in alphabetical order) | Telephone numbers |
---|---|
ABN AMRO Bank N. V. | 3513 8215 |
Bank of China (Hong Kong) Limited | 2836 8708 |
Bank of Communications Co Limited | 2162 2199 |
Bank of East Asia Limited | 3608 2339 |
Chiyu Banking Corporation Limited | 2843 0182 |
Chong Hing Bank Limited | 3768 6835 |
Citibank (Hong Kong) Limited | 2962 8819 |
CITIC Ka Wah Bank Limited | 2287 6070 |
Dah Sing Bank Limited | 2507 8997 |
DBS Bank (Hong Kong) Limited | 3668 1769 |
Fubon Bank (Hong Kong) Limited | 3767 6429 3767 6192 |
Industrial and Commercial Bank of China (Asia) Limited | 2533 8418 |
MEVAS Bank Ltd | 2507 8821 |
Nanyang Commercial Bank Limited | 2852 0689 |
Public Bank (Hong Kong) Limited | 2851 9293 2851 9803 |
Shanghai Commercial Bank Limited | 2841 5268 |
Standard Chartered Bank (Hong Kong) Limited | 2886 6212 |
Wing Hang Bank Limited | 3110 0575 |
Wing Lung Bank Limited | 2526 5555 |
(Last updated on 5 November 2008)
General enquiries line
8100 6448 (Operator service hours: 9 a.m. to 6 p.m. on Monday to Friday except public holidays)