Beware of scam posing as Money Safe

The Hong Kong Monetary Authority (HKMA) has received enquiries from the public regarding fraudsters who impersonate customer service representatives of financial institutions under the guise of Money Safe. These fraudsters deceive the public into transferring funds to unlock money allegedly protected by HKMA’s Money Safe.

The HKMA wishes to clarify that the aforementioned incident is fraudulent and has no connection with the HKMA. The HKMA will not contact individual members of the public or request fund transfers regarding any personal financial matters.

Money Safe is an anti-scam service launched by the HKMA and retail banks in Hong Kong for individual customers. Money Safe allows customers to lock their deposits within their own bank accounts, preventing them from being transferred out or withdrawn. When customers want to use the protected deposits, banks will conduct face-to-face anti-scam verification with the customers, guiding them to think carefully whether they have been scammed. Once the verification process is completed, customers can transfer or withdraw the deposits. Releasing Money Safe protection does not involve any payments or fees.

If in doubt, please visit the dedicated Money Safe page on the HKMA’s official website at www.hkma.gov.hk/eng/smart-consumers/money-safe/ or contact relevant banks for information regarding Money Safe.

The HKMA has reported the case to the Hong Kong Police Force. Members of the public who have provided their personal information to the fraudulent website or mobile application, or suspect that they have become victims of fraudulent acts should contact the Police or the Crime Wing Information Centre of the Hong Kong Police Force at 2860 5012.

Hong Kong Monetary Authority
11 November 2026