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Progress in the handling of banking complaints by the HKMA

Press Releases

16 Sep 2022

Progress in the handling of banking complaints by the HKMA

The Hong Kong Monetary Authority (HKMA) announced today (16 September) the progress made in its handling of banking complaints received as at end-August 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

In August 2022, 325 cases were received and the handling of 320 cases was completed. As at end-August, the handling of 958 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
16 September 2022

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Last revision date : 16 September 2022