The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
In April 2021, 222 cases were received and the handling of 229 cases was completed. As at end-April, the handling of 646 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
14 May 2021