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Progress in the handling of banking complaints by HKMA

Press Releases

14 May 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In April 2021, 222 cases were received and the handling of 229 cases was completed. As at end-April, the handling of 646 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 May 2021

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Last revision date : 14 May 2021