Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

In April 2020, 207 cases were received and the handling of 131 cases was completed. As at end-April, the handling of 518 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

Hong Kong Monetary Authority
15 May 2020