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Progress in the handling of banking complaints by HKMA

Press Releases

17 Apr 2020

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-March 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

In March 2020, 242 cases were received and the handling of 175 cases was completed. As at end-March, the handling of 442 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
17 April 2020

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Last revision date : 17 April 2020