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Progress in the handling of banking complaints by HKMA

Press Releases

10 Jan 2020

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-December 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

In December 2019, 156 cases were received and the handling of 189 cases was completed. As at end-December, the handling of 390 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
10 January 2020

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Last revision date : 10 January 2020