The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-December 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
In December 2019, 156 cases were received and the handling of 189 cases was completed. As at end-December, the handling of 390 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
10 January 2020