The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-October 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
In October 2019, 183 cases were received and the handling of 160 cases was completed. As at end- October, the handling of 411 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
15 November 2019