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Progress in the handling of banking complaints by HKMA

Press Releases

12 Jul 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-June 2019.  Banking complaints include cases concerning general banking services and conduct-related issues.

In June 2019, 143 cases were received and the handling of 142 cases was completed.  As at end- June, the handling of 434 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
12 July 2019

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Last revision date : 12 July 2019