What if the account is restricted / closed?

Banks should provide customers with the reasons for restricting and/or closing their accounts, where appropriate and permitted by law.
Banks should have a mechanism in place to review the decision to restrict or close an account upon a customer’s request. Customers may request the banks concerned to re-examine their account restriction or closure decision. The relevant contact details of banks: https://www.hkma.gov.hk/media/eng/doc/other-information/Banks_contact_persons.pdf.　
Go to another bank for account opening. Please refer to contact details of banks.
Contact the HKMA (Email: accountopening@hkma.gov.hk/ Telephone: (852) 2878 1133) to make comments or enquiries.

Last revision date : 30 October 2026