Instant Message and Incoming Call Alert – Phishing instant messages and incoming calls related to Alipay Financial Services (HK) Limited

The Hong Kong Monetary Authority (HKMA) wishes to alert members of the public to a press release issued by Alipay Financial Services (HK) Limited relating to phishing instant messages and incoming calls.  The relevant stored value facility (SVF) licensee has reported the case to the HKMA.

The HKMA wishes to remind the public that anyone who has provided his or her personal information or account credentials, or who has conducted any financial transactions, through or in response to the instant messages or calls concerned, should contact the relevant SVF licensee, and report to the Police or contact the Anti-Deception Coordination Centre of the Police at 18222.

Hong Kong Monetary Authority
23 April 2026