The Hong Kong Monetary Authority (HKMA) announced today (14 October) the progress made in its handling of banking complaints received as at end-September 2022. Banking complaints include cases concerning general banking services and conduct-related issues.
In September 2022, 324 cases were received and the handling of 343 cases was completed. As at end-September, the handling of 939 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
14 October 2022