Progress in the handling of banking complaints by the HKMA

Press Releases

14 Oct 2022

Progress in the handling of banking complaints by the HKMA

The Hong Kong Monetary Authority (HKMA) announced today (14 October) the progress made in its handling of banking complaints received as at end-September 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

In September 2022, 324 cases were received and the handling of 343 cases was completed. As at end-September, the handling of 939 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 October 2022

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Last revision date : 14 October 2022