The Hong Kong Monetary Authority (HKMA) is aware of suspicious voice message phone calls claiming to be from banks. The messages claim that there are irregularities detected from the customer’s bank account or credit card, and request customer to input personal information or contact operator for account authentication.
The HKMA wishes to alert members of the public that banks will not notify customers on account irregularities through pre-recorded messages. In addition, banks will not ask customers to provide sensitive personal information (including the login password or one-time password) by phone calls or emails.
Anyone who has provided his or her personal information to these calls or alike should immediately contact the bank concerned and any local Police Station or the Cyber Security and Technology Crime Bureau of the Hong Kong Police Force (at 2860 5012).
Hong Kong Monetary Authority
17 July 2015