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Progress in the handling of banking complaints by HKMA

Press Releases

15 Mar 2019

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-February 2019.  Banking complaints include cases concerning general banking services and conduct-related issues.

In February 2019, 127 cases were received and the handling of 145 cases was completed.  As at end-February, the handling of 442 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
15 March 2019

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Last revision date : 15 March 2019