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Progress in the handling of banking complaints by HKMA

Press Releases

14 Dec 2018

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-November 2018.  Banking complaints include cases concerning general banking services and conduct-related issues.

In November 2018, 221 cases were received and the handling of 151 cases was completed.  As at end-November, the handling of 485 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 December 2018

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Last revision date : 14 December 2018