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Progress in the handling of banking complaints by HKMA

Press Releases

12 Feb 2016

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-January 2016.  Banking complaints include cases concerning general banking services and conduct issues.

In January 2016, 154 cases were received and the handling of 41 cases was completed.  As at end-January, the handling of 652 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

 

Table

 

Hong Kong Monetary Authority
12 February 2016

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Last revision date : 12 February 2016