Key Information

inSight
Speeches
Speeches by Speaker
Norman T.L. Chan
Peter Pang
Eddie Yue
Arthur Yuen
Zeti Akhtar Aziz
Raymond Li
Edmond Lau
Esmond Lee
Meena Datwani
Vincent W.S. Lee
James Lau
Joseph Yam
Y K Choi
William Ryback
David Carse
Tony Latter
Andrew Sheng
Hans Genberg
Simon Topping
Michael Taylor
The Honourable Donald Tsang
Chen Yuan
Dai Xianglong
Don Brash
Jaime Caruana
Andrew Crockett
Mario Draghi
David Eldon
Stanley Fischer
Timothy F. Geithner
Stephen Grenville
Kenneth G. Lay
William McDonough
Ernest Patrikis
Glenn Stevens
Jean-Claude Trichet
Tarisa Watanagase
Zeti Akhtar Aziz
Carmen Chu
Alan Au
Press Releases
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
Press Releases by Category
Bogus Voice Message Phone Calls
Banking in Hong Kong
Fraudulent Websites, E-mails and Telephone System, and other fraud cases
Granting of Banking Licences
Exchange Fund
Table of Multiples of Notes and Payments for Allotted Amount under non-competitive tender
Table of Multiples of Notes and Payments of Application Amount under non-competitive tender
Tender of Exchange Fund Bills and Notes
Tender Results of Exchange Fund Bills and Notes
Tentative Issuance Schedule for Exchange Fund Bills and Notes
Appointments and Departures
HKMA Pay Review
HKMA Publications
Speeches
The Hong Kong Mortgage Corporation
Hong Kong Note Printing Limited
Hong Kong Institute for Monetary Research
Exchange Fund Investment Limited
Others
Hong Kong Financial Infrastructure
International Relations
Investment Products Related to Lehman Brothers
Monetary Policy
Notes and Coins
Renminbi business
Credit Card Lending Survey
Monetary Statistics
Residential Mortgage Survey
Year 2000
Others
Guidelines and Circulars
Guidelines
Circulars
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
515.5995

Press Releases

HKMA Launches “Consumer Education Programme”

The Hong Kong Monetary Authority (HKMA) announced today that it has launched a consumer education programme to help the public to be “smart and responsible” in using banking services.  The programme aims to provide the public with smart tips on the use of banking services as well as promoting a responsible attitude in their use.

To begin the programme with, radio clips featuring renowned artiste Ms Dodo Cheng and other popular DJs will be aired through Commercial Radio 1 and Commercial Radio 2 starting from 25 November 2013.  Through interesting and lively dialogues, a series of messages will be broadcast to help the public to be “smart and responsible” in using banking services, such as:

  • security tips on the use of internet banking and smartphone / mobile banking;
  • security features of ATM cards with chip-based technology and tips on using them to withdraw cash outside Hong Kong;
  • smart use of credit cards by getting to know the benefits as well as the fees and charges, such as, arising from cash advance, late payment and repayment of the “minimum payment” amount only; and
  • avoiding overspending and right of the customer to refuse increases of his or her credit card limit.

In the run-up to the Christmas and Lunar New Year holidays, the HKMA will also publish a series of feature articles and illustrations in newspapers and magazines and on its website to promote smart and responsible spending with credit cards and to remind members of the public who have travel plans to activate the overseas cash withdrawal function of their ATM cards in advance.

Mr Arthur Yuen, Deputy Chief Executive of the HKMA , said, “While retail banks in Hong Kong have pledged to implement the Treat Customers Fairly Charter, bank customers should also be aware of the services provided by banks in terms of their rights and obligations, and costs and benefits.  We hope this programme can help the public to learn more on how to be “smart and responsible” users of banking services.”

The HKMA will roll out more initiatives to deepen consumer knowledge in using banking services through different channels in the coming months.

 

Hong Kong Monetary Authority
22 November 2013

Last revision date: 22 November 2013
ABOUT THE HKMA
The HKMA
Tender Invitations
Careers@HKMA
Legislative Council Issues
Links
The HKMA Information Centre
KEY FUNCTIONS
Monetary Stability
Banking Stability
International Financial Centre
Exchange Fund
PUBLICATIONS & RESEARCH
Annual Report
Half-Yearly Monetary & Financial Stability Report
Quarterly Bulletin
HKMA Background Briefs
Reference Materials
Research
MARKET DATA & STATISTICS
CMU Bond Price Bulletin
Economic & Financial Data for Hong Kong
Monthly Statistical Bulletin
Monetary Statistics
KEY INFORMATION
Press Releases
Speeches
Guidelines & Circulars
Forthcoming Events
inSight
OTHER INFORMATION
Information in Other Languages (Bahasa Indonesia, हिन्दी, नेपाली, ਪੰਜਾਬੀ, Tagalog, ไทย, اردو)
Account Opening
Consumer Corner
Consumer Education Programme
Complaints about Banks
Complaints about SVF Licensees
Internet Banking
Fraudulent Bank Websites, Phishing E-mails and Similar Scams
Be Careful of Bogus Phone Calls and SMS Messages
Authenticate the Callers and Bank Hotline Numbers
Register of AIs & LROs
Register of Securities Staff of AIs
Register of SVF Licensees
Investment Products Related to Lehman Brothers
Photo Gallery