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Banks’ credit approval review arrangements

The participating banks in the Taskforce on SME Lending have established review arrangements for credit decisions made by the banks for SMEs customers. SME customers who have enquiries about the approval of their credit applications or adjustments of their credit limits may ask the banks concerned to re-examine and reconsider their cases.

Authorized Institution

Review Arrangement

Bank of China (Hong Kong) Limited

Hotline:

3988-2288

Bank of Communications (Hong Kong) Limited

Hotline:

2239-5559

The Bank of East Asia, Limited

Hotline:

2211-1338

Email:

LEPB@hkbea.com

China CITIC Bank International Limited

Hotline:

3603-7088

Email:

BBSALES_SUPPORT@cncbinternational.com

China Construction Bank (Asia) Corporation Limited

Hotline:

3918-6721

Citibank, N.A.

Hotline:

2957-7727

Email:

chui.fan.cheung@citi.com

Dah Sing Bank, Limited

Hotline:

2507-6279

Email:

kevinhttung@dahsing.com

DBS Bank (Hong Kong) Limited

Hotline:

2290-8050

Email:

smereview@dbs.com

Fusion Bank Limited

Hotline:

3979-3323

Hang Seng Bank, Limited

Hotline:

2198-8034

Email:

sme.creditreview@hangseng.com

The Hongkong and Shanghai Banking Corporation Limited

Hotline:

2748-8278

Industrial and Commercial Bank of China (Asia) Limited

Hotline:

2189-5588

Nanyang Commercial Bank, Limited

Hotline:

3988-9127

Email:

klsiu@ncb.com.hk

OCBC Bank (Hong Kong) Limited

Hotline:

2633-0628

PAO Bank Limited

Hotline:

3762-9900

Standard Chartered Bank (Hong Kong) Limited

Hotline:

3843-5555

Email:

SMEBanking.HongKong@sc.com

Should you have any enquiries or comments about SME lending services, please contact the HKMA (Hotline: (852) 2878 1199 or Email: smelending@hkma.gov.hk ).

Last revision date : 10 October 2024