The Hong Kong Monetary Authority (HKMA) is charged with the responsibility for maintaining the stability and integrity of the monetary and financial systems of Hong Kong.
CMU OmniClear Limited (CMU OmniClear) is a wholly owned subsidiary of CMU OmniClear Holdings Limited, which is jointly owned by the Exchange Fund (as the majority shareholder) and Hong Kong Exchanges and Clearing Limited (as the minority shareholder). It carries out the operation and business development activities of the Central Moneymarkets Unit (CMU) on behalf of the HKMA. As part of the critical financial market infrastructure in Hong Kong, CMU is a central securities depository (CSD), providing secure and efficient clearing, settlement and custodian services for securities. CMU OmniClear’s vision is to continuously enhance CMU service coverage, expand connectivity with other markets and upgrade the CMU infrastructure to provide market participants with comprehensive and quality services.
We now invite eligible candidates to join our dynamic and inclusive company for the exciting opportunity below:
Associate Director, Solutions Delivery (Change Management)
Key Responsibilities
- Manage the end-to-end change lifecycle and client onboarding projects for a critical asset servicing platform under the Global Securities Services (GSS) programme, serving as the primary liaison between internal business stakeholders and external technology vendors.
- Lead the Change Control Board (CCB), ensuring that system modifications, upgrades and patches provided by vendors, such as FIS, are implemented with minimal disruption to asset servicing operations, including trade settlement, corporate actions and fund accounting, while maintaining regulatory compliance and adherence to service level agreements (SLAs).
- Develop and maintain detailed change schedules, conflict-resolution matrices and rollback plans to mitigate operational risks during deployment windows.
- Manage stakeholder expectations regarding change timelines and prioritize changes based on business criticality and risk profile.
- Collaborate with vendor teams to align their release cycles with internal business calendars, blackout periods and regulatory deadlines.
- Maintain accurate and auditable records of change requests, approvals, test results and deployment outcomes.
- Monitor change success rates and conduct post-implementation reviews to identify trends, recurring issues and opportunities for process improvement.
- Negotiate and monitor vendor service level agreements (SLAs) relating to change delivery, system availability and incident resolution during change windows.
- Ensure that all change activities comply with internal audit requirements, regulatory standards, including SOX, GDPR and applicable local financial regulations, and data-security policies.
- Partner with asset servicing operations, compliance and IT teams to communicate upcoming changes, potential impacts and required business actions.
- Continuously refine change management processes to improve efficiency, reduce manual effort and enhance automation where appropriate
- Ensure all change activities comply with internal audit requirements, regulatory standards (e.g., SOX, GDPR, local financial regulations), and data security policies.
Requirements
- University degree in Computer Science, Information Systems, Finance, Accounting or a related field.
- At least 5 years of relevant experience in change management, IT service management or project management, preferably gained within securities services providers, market infrastructure providers or banks.
- Proven track record of leading Change Control Board (CCB) processes and change management for large-scale system implementations, upgrades and ongoing maintenance.
- Familiarity with change management and project management systems (e.g. Jira).
- Strong ability to influence and collaborate with external partners, negotiate timelines and hold vendors accountable for service level agreements (SLAs).
- Understanding of asset servicing operations, including trade settlement, corporate actions and fund accounting, is an advantage.
- Ability to assess complex technical changes for business impact and risk, and make data-driven change-approval decisions.
- Demonstrated ability to lead cross-functional teams, resolve conflicts and build consensus among diverse stakeholders.
- Exceptional written and verbal communication skills, with the ability to translate technical terminology into business impacts for non-technical stakeholders.
- Meticulous approach to documentation, process adherence and compliance requirements.
- Excellent command of spoken and written English and Chinese.
- Candidates with supplementary experience and qualifications will also be considered, even if they do not meet all of the specified requirements above.
(Candidates with less experience may be considered for an offer of appointment at Senior Associate level)
Conditions of service
- Appointment will be offered by CMU OmniClear
- A competitive remuneration package will be offered. There is flexibility to take account of additional experience and qualifications
- Fringe benefits include medical and dental benefits and paid annual leave
How to apply
You may submit an application via one of the following channels:
- Online application
- By Mail
Send in the hard copy application form (available either at the HKMA’s reception counter or website https://www.hkma.gov.hk) to:
Recruitment Officer
Hong Kong Monetary Authority
55/F., Two International Finance Centre
8 Finance Street, Central, Hong Kong
Copies of transcripts together with a full résumé including details of past experience should be attached to the application. Please mark your correspondence address and the position applied for on the envelope.
Completed application should reach the HKMA, via the designated submission channel, by 31 October 2026. Applicants may wish to submit their applications in advance of the deadline to allow for any unexpected delays, e.g. with internet traffic, including file size restrictions and system maintenance downtime. Those not contacted by the CMU OmniClear within three months from the closing date for applications should consider their applications filed for future reference.
CMU OmniClear is an equal opportunities employer and welcomes application from all qualified candidates. All information provided will be handled strictly in accordance with our personal data policy, a copy of which will be provided upon request. You may contact the Recruitment Officer at the above address.
The Online Application System is scheduled to perform regular system maintenance from Hong Kong time 6:00 a.m. to 8:00 a.m. every Wednesday. During this time, online application will not be available.
Learn more about the business of CMU OmniClear: www.CMUOmniClear.com.
