The Hong Kong Monetary Authority (HKMA) is charged with the responsibility for maintaining the stability and integrity of the monetary and financial systems of Hong Kong.
CMU OmniClear Limited (CMU OmniClear) is a wholly owned subsidiary of CMU OmniClear Holdings Limited, which is jointly owned by the Exchange Fund (as the majority shareholder) and Hong Kong Exchanges and Clearing Limited (as the minority shareholder). It carries out the operation and business development activities of the Central Moneymarkets Unit (CMU) on behalf of the HKMA. As part of the critical financial market infrastructure in Hong Kong, CMU is a central securities depository (CSD), providing secure and efficient clearing, settlement and custodian services for securities. CMU OmniClear’s vision is to continuously enhance CMU service coverage, expand connectivity with other markets and upgrade the CMU infrastructure to provide market participants with comprehensive and quality services.
We now invite eligible candidates to join our dynamic and inclusive company for the exciting opportunity below:
Senior Associate, Asset Servicing Operations (Service Delivery & Oversight)
Key Responsibilities
Operations Governance & Service Delivery
- Serve as the primary day-to-day contact and escalation point for offshore and internal operations teams to ensure strict adherence to SLAs, KPIs, and service delivery standards.
- Monitor end-to-end post-trade processing, settlement, reconciliation, corporate actions, and reporting performed by the operations team.
- Review operational errors, perform root cause analysis, and track corrective action plans (CAPs) to remediate process failures and mitigate operational risk.
- Support periodic service performance reviews and ensure operational processes align with CMUOC's standards and compliance policies.
Operational Excellence & Day-to-Day Execution
- Maintain oversight of current state operations while partnering with internal teams and project leads to support the transition toward the future Target Operating Model (TOM) and Global Securities System (GSS) initiatives.
- Ensure robust operational controls, accurate audit trails, and strict compliance with Hong Kong, China, and regional market regulations.
- Perform daily monitoring of key reconciliations, account balances, and exception management workflows across fixed income and equities.
- Shift Operations: Work in assigned operational shifts (including non-standard working hours or night/evening coverage where applicable) to support live market hours, cross-border settlement windows, and continuous operational coverage.
Client Service & Stakeholder Management
- Act as the dedicated point of contact for institutional clients, custodians, and market infrastructure providers, efficiently resolving complex operational queries and escalations.
- Build strong working relationships with internal product, technology, compliance, and client-facing teams to deliver seamless post-trade service.
- Identify recurring client inquiries or operational bottlenecks and propose process improvements to elevate client satisfaction and service standards.
Market Expertise & Process Optimization
- Leverage operational experience in Hong Kong and Cross-Boundary Chinese Mainland markets to identify operational risks and process inefficiencies.
- Contribute SME knowledge to test scripts, user acceptance testing (UAT), and process mapping during system enhancements or new service rollouts.
Requirements
- University degree in Finance, Business Administration, Economics, or a related discipline.
- At least 3 years of relevant operational experience within Central Securities Depositories (CSDs), market infrastructure providers, securities services, global custodians, or regional asset management operations.
- Hands-on experience in post-trade operations, investor-related services, trade settlement, corporate action lifecycle management, and daily reconciliations.
- Sound understanding of fixed income and equity instruments, as well as CSD link structures and Hong Kong / Chinese Mainland cross-boundary market conventions/ infrastructures.
- Proven experience working with or supervising internal/external operational teams, CSD account operations, regional hubs, or processing units.
- Flexibility and willingness to work in shifts (including evening/night shift arrangements) to support follow-the-sun operations, extended operating hours, and market settlement deadlines.
- Strong client-facing orientation with excellent problem-solving, communication, and inquiry management skills.
- High attention to detail, strong analytical capability, and ability to prioritize tasks in a fast-paced environment.
- Excellent command of written and spoken English and Chinese (fluency in Mandarin is required).
- Candidates with supplementary experience and qualifications will also be considered, even if they do not meet all of the specified requirements above.
(Candidates with less experience may be considered for an offer of appointment at Associate level.)
Conditions of service
- Appointment will be offered by CMU OmniClear
- A competitive remuneration package will be offered. There is flexibility to take account of additional experience and qualifications
- Fringe benefits include medical and dental benefits and paid annual leave
How to apply
You may submit an application via one of the following channels:
- Online application
- By Mail
Send in the hard copy application form (available either at the HKMA’s reception counter or website https://www.hkma.gov.hk) to:
Recruitment Officer
Hong Kong Monetary Authority
55/F., Two International Finance Centre
8 Finance Street, Central, Hong Kong
Copies of transcripts together with a full résumé including details of past experience should be attached to the application. Please mark your correspondence address and the position applied for on the envelope.
Completed application should reach the HKMA, via the designated submission channel, by 31 October 2026. Applicants may wish to submit their applications in advance of the deadline to allow for any unexpected delays, e.g. with internet traffic, including file size restrictions and system maintenance downtime. Those not contacted by the CMU OmniClear within three months from the closing date for applications should consider their applications filed for future reference.
CMU OmniClear is an equal opportunities employer and welcomes application from all qualified candidates. All information provided will be handled strictly in accordance with our personal data policy, a copy of which will be provided upon request. You may contact the Recruitment Officer at the above address.
The Online Application System is scheduled to perform regular system maintenance from Hong Kong time 6:00 a.m. to 8:00 a.m. every Wednesday. During this time, online application will not be available.
Learn more about the business of CMU OmniClear: www.CMUOmniClear.com.
