Manager (Banking Conduct)（英文版本）

The Hong Kong Monetary Authority (HKMA) is charged with the responsibility for maintaining the stability and integrity of the monetary and financial systems of Hong Kong.  There is now an excellent opportunity for eligible candidates to apply for the following position:

Manager (Banking Conduct)

Key Responsibilities

• Assist in handling feedback and enquiries (including hotline, email and other forms) relating to access to account opening and maintenance, and SME lending  
• Assist in maintaining the dedicated webpage on the HKMA’s website
• Compile management and statistical reports on the subject matter
• Contribute to policy development and work with different stakeholders to promote financial inclusion

Requirements

• University degree in banking, finance, business administration or related fields
• At least 3 years of relevant experience gained in financial institutions or banking industry.  Experience in handling customers / complaints an advantage
• Good analytical, communication and interpersonal skills
• Proactive and versatile, and able to work independently and under pressure
• Good command of both written and spoken English and Chinese (including Putonghua)

Conditions of service

• Appointment will be made on fixed contract terms
• A competitive remuneration package will be offered.  There is flexibility to take account of additional experience and qualifications
• Fringe benefits include medical and dental benefits, paid annual leave and contract-end gratuity

How to apply

You may submit an application via one of the following channels:

1. Online application
   *Online application will be temporarily suspended from 9 August 2025 20:00 to 10 August 2025 08:00 due to system maintenance
2. By Mail

Send in the hard copy application form (available either at the HKMA’s reception counter or website https://www.hkma.gov.hk) to:

Recruitment Officer
Hong Kong Monetary Authority
55/F., Two International Finance Centre
8 Finance Street, Central, Hong Kong

Copies of transcripts together with a full résumé including details of past experience should be attached to the application.  Please mark your correspondence address and the position applied for on the envelope.

Completed application should reach the HKMA, via the designated submission channel, by 16 August 2025.  Applicants may wish to submit their applications in advance of the deadline to allow for any unexpected delays, e.g. with internet traffic, including file size restrictions and system maintenance downtime.  Those not contacted by the HKMA within three months from the closing date for applications should consider their applications filed for future reference.

Personal data provided by applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request.  You may contact the Recruitment Officer at the above address.

The HKMA is an equal opportunities employer.  More information on the HKMA can be found at the website https://www.hkma.gov.hk.

The Online Application System is scheduled to perform regular system maintenance from Hong Kong time 6:00 a.m. to 8:00 a.m. every Wednesday.  During this time, online application will not be available.