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Progress in the handling of banking complaints by HKMA

Press Releases

13 May 2022

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (13 May) the progress made in its handling of banking complaints received as at end-April 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

In April 2022, 261 cases were received and the handling of 182 cases were completed. As at end-April, the handling of 697 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
13 May 2022

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Last revision date : 13 May 2022