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Progress in the handling of banking complaints by HKMA

Press Releases

14 Apr 2022

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (14 April) the progress made in its handling of banking complaints received as at end-March 2022.  Banking complaints include cases concerning general banking services and conduct-related issues.

In March 2022, 245 cases were received and the handling of 268 cases were completed.  As at end-March, the handling of 618 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
14 April 2022

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Last revision date : 14 April 2022