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Progress in the handling of banking complaints by HKMA

Press Releases

11 Feb 2022

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (11 February) the progress made in its handling of banking complaints received as at end-January 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

In January 2022, 232 cases were received and the handling of 224 cases were completed. As at end-January, the handling of 628 cases was in progress. 

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
11 February 2022

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Last revision date : 11 February 2022