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Progress in the handling of banking complaints by HKMA

Press Releases

17 Dec 2021

Progress in the handling of banking complaints by HKMA

The Hong Kong Monetary Authority (HKMA) announced today (17 December) the progress made in its handling of banking complaints received as at end-November 2021. Banking complaints include cases concerning general banking services and conduct-related issues.

In November 2021, 305 cases were received and the handling of 245 cases were completed. As at end-November, the handling of 756 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
17 December 2021

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Last revision date : 17 December 2021