The Hong Kong Monetary Authority (HKMA) announced today the progress on banking complaints handled by it as at end-April 2014. Banking complaints include cases concerning general banking services and conduct issues.
In April 2014, 93 cases were received and 116 cases were completed. As at end-April, the handling of 443 cases was in progress.
A table summarising the progress on banking complaints handled by the HKMA is attached.
Hong Kong Monetary Authority
9 May 2014