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inSight
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e-Banking
Personal Digital KeysInternet BankingATMs
Payment and Transfer
Faster Payment System (FPS)e-Payment and Transfere-Wallets and Prepaid CardsCredit Cards
Loans
Personal CreditMortgages
General Banking Services
Account Opening and MaintenanceAutopay ServicesInvestment ServicesDeposits
Beware of Fraudsters!
Notes and Coins
2018 Series Hong Kong BanknotesCoin Cart Schedule
Retirement Planning
Practical Information
Barrier-free Bank Branches and ATMsHotlines of Banks & Stored Value Facility LicenseesComplaintsRegistersPublic Education VideosPublic Education EventsFAQs
Information in Other Languages
Data, Publications and Research
Data & Statistics
Daily Monetary StatisticsMonthly Statistical BulletinEconomic & Financial Data for Hong KongCMU Bond Price Bulletin
Publications
Annual ReportHalf-Yearly Monetary & Financial Stability ReportQuarterly Bulletin
Research
Research MemorandumsExternal PublicationsHong Kong Institute for Monetary and Financial ResearchOther Research Papers
Legislative Council Issues
Guide to Hong Kong Monetary, Banking and Financial Terms
HKMA's Open Application Programming Interface (API)
Regulatory Resources
Registers
Register of AIs & LROsRegister of Securities Staff of AIsRegister of SVF Licensees
Authorization, Licensing, Designation and Approval
Regulatory Guides
By Subject (Current)Supervisory Policy ManualGuidelinesCircularsGuide to AuthorizationCode of PracticeExplanatory NotePractice Note
Consultations
OpenClosed
Key Functions
Money
Linked Exchange Rate SystemLiquidity FacilitiesHong Kong Currency
Banking
Banking Regulatory and Supervisory RegimeBanking Legislation, Policies and Standards ImplementationBanking Conduct and EnforcementAnti-Money Laundering and Counter-Financing of TerrorismResolution RegimeSmart BankingRegulatory Guides
International Financial Centre
Hong Kong as an International Financial CentreFintechBond Market DevelopmentFinancial Market InfrastructureStored Value Facilities and Retail Payment SystemsSoft InfrastructureInternational & Regional Financial Co-operation
Reserves Management
HistoryExchange Fund's Statutory Purposes and Investment ObjectivesInvestment ManagementInvestment PerformanceRisk ManagementResponsible InvestmentExchange Fund Statistics and Publications
About Us
The HKMA
Governance StructureAdvisory CommitteesThe Chief Executive's CommitteeOrganisation ChartInternal AuditCorporate Social Responsibility
The HKMA Information Centre
Exhibition AreaLibraryGeneral InformationGuided ToursSouvenirs
Join Us
Why the HKMA?What We Do?Current VacanciesOpportunities for Students and Graduates to Join the HKMA
Tender Invitations
Related Organisations and Links
HKMA-related Organisations and LinksHKSAR Government & Related OrganisationsCentral BanksMultilateral OrganisationsOthers

Hotlines of Banks & Stored Value Facility Licensees

List of Hotlines for Reporting Loss of Credit Cards

Hotlines for Authenticating the Identity of Callers Claiming to be Bank Representatives

List of Banks' Contact Persons for Handling Customer Complaints

Account Opening Hotline Numbers

List of SVF Licensees’ Contact Details for Handling Customer Complaints

Last revision date : 21 November 2019