Contact Us
繁 简
Search Print
Font Size
A A A
FacebookInstagramLinkedinXiaohongshuWechatXYoutube
Select Category
Show All Options
Modification Time
Done
Done
Done
a
Done
News and Media
Press ReleasesR & M ColumnVideos
SpeechesForthcoming Events
inSightPhoto Gallery
Smart Consumers
Overview
e-Banking
Personal Digital KeysInternet BankingATMs
Payment and Transfer
Faster Payment System (FPS)e-CNYe-Payment and Transfere-Wallets and Prepaid CardsCredit CardsPersonal cross-boundary remittance
between Hong Kong and Mainland ChinaPayment Connect
Loans
Personal CreditMortgagesPremium Financing
General Banking Services
Account Opening and MaintenanceAutopay ServicesInvestment ServicesDeposits
Beware of Fraudsters!
Don't Lend/Sell Your Account
Notes and Coins
2018 Series Hong Kong BanknotesCoin Cart Schedule
Retirement Planning
Practical Information
Barrier-free Bank Branches and ATMsHotlines of Banks & Stored Value Facility LicenseesComplaintsRegisters and ListsPublic Education VideosPublic Education EventsFAQs
Information in Other Languages
Data, Publications and Research
Data & Statistics
Daily Monetary StatisticsMonthly Statistical BulletinEconomic & Financial Data for Hong KongCMU Bond Price Bulletin
Legislative Council Issues
Publications
Annual ReportSustainability ReportHalf-Yearly Monetary & Financial Stability ReportQuarterly Bulletin
Guide to Hong Kong Monetary, Banking and Financial Terms
Research
Research MemorandumsExternal PublicationsHong Kong Institute for Monetary and Financial ResearchOther Research Papers
HKMA's Open Application Programming Interface (API)
Regulatory Resources
Registers and Lists
Register of AIs & LROsRegister of Securities Staff of AIsRegister of SVF LicenseesList of AI-related Trustees
Authorization, Licensing, Designation and Approval
Regulatory Guides
Banking Regulatory Document RepositoryBy Subject (Current)Supervisory Policy ManualGuidelinesCircularsGuide to AuthorizationCode of PracticeExplanatory NotePractice NoteAdditional Guidance
Consultations
OpenClosed
Key Functions
Money
Linked Exchange Rate SystemLiquidity FacilitiesHong Kong Currency
Reserves Management
HistoryExchange Fund's Statutory Purposes and Investment ObjectivesInvestment ManagementInvestment PerformanceRisk ManagementResponsible InvestmentExchange Fund Statistics and Publications
Banking
Banking Regulatory and Supervisory RegimeBanking Legislation, Policies and Standards ImplementationBanking Conduct and EnforcementAnti-Money Laundering and Counter-Financing of TerrorismResolution RegimeSmart BankingRegulatory GuidesFintech Knowledge HubGreen and Sustainable Banking Conference
International Financial Centre
Hong Kong as an International Financial CentreFintechBond Market DevelopmentFinancial Market InfrastructureStored Value Facilities and Retail Payment SystemsStablecoin IssuersSoft InfrastructureInternational & Regional Financial Co-operationCentre for Green and Sustainable FinanceHKMA Infrastructure Financing Facilitation OfficeCross-boundary Wealth Management Connect Scheme in the Guangdong-Hong Kong-Macao Greater Bay AreaGlobal Financial Leaders' Investment SummitHKMA – BIS High-Level Conference
About Us
The HKMA
Governance StructureAdvisory CommitteesThe Chief Executive's CommitteeOrganisation ChartInternal AuditSustainable HKMA
Tender Invitations
The HKMA Information Centre
Exhibition AreaLibraryGeneral InformationGuided ToursSouvenirs
Related Organisations and Links
HKMA-related Organisations and LinksHKSAR Government & Related OrganisationsCentral BanksMultilateral OrganisationsOthers
Join Us
Why the HKMA?What We Do?Current VacanciesOpportunities for Students and Graduates to Join the HKMA
News and Media
Smart Consumers
Practical Information
Barrier-free Bank Branches and ATMsHotlines of Banks & Stored Value Facility LicenseesComplaintsRegisters and ListsPublic Education VideosPublic Education EventsFAQs
Data, Publications and Research
Regulatory Resources
Key Functions
About Us

Hotlines of Banks & Stored Value Facility Licensees

List of Hotlines for Reporting Loss of Credit Cards

Hotlines for Authenticating the Identity of Callers Claiming to be Bank Representatives

List of Banks' Contact Persons for Handling Customer Complaints

Account Opening Hotline Numbers

List of SVF Licensees’ Contact Details for Handling Customer Complaints

Last revision date : 02 July 2025