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Lehman-Brothers-Related Products Dispute Mediation and Arbitration Scheme

To facilitate settlement of dispute between investors and distributing banks relating to Lehman-Brothers-related products, the HKMA has engaged the Hong Kong International Arbitration Centre (HKIAC) to make available mediation and arbitration services under the Lehman-Brothers-related Products Dispute Mediation and Arbitration Scheme ("the Scheme").

The Scheme is open to investors who have made complaints to the Hong Kong Monetary Authority and whose complaints have been referred to the Securities and Futures Commission for it to decide whether to take any further action or where a finding against a relevant individual or an executive officer of a bank has been made. The HKMA will inform the investors who are eligible for the Scheme in writing.

Since mediation and arbitration are voluntary dispute-resolution mechanisms, the consent of both the complainants and the bank is required before they can proceed.

For those who are not eligible for the Scheme, the Hong Kong International Arbitration Centre offers a similar service using the same procedures as those applicable to the Scheme. You and your bank will have to pay a fee for this service. You should contact your bank to see if it is willing to take part.

Key information on the Scheme can be found in the following documents:

  1. Press release (31 October 2008): HKMA announces mediation and arbitration services for Lehman-Brothers-related cases
  2. Explanatory note on the Scheme
  3. Frequently asked questions


Contact telephone numbers of banks for the Scheme

Banks (in alphabetical order) Telephone numbers
ABN AMRO Bank N. V. 3513 8215
Bank of China (Hong Kong) Limited 2836 8708
Bank of Communications Co Limited 2162 2199
Bank of East Asia Limited 3608 2339
Chiyu Banking Corporation Limited 2843 0182
Chong Hing Bank Limited 3768 6835
Citibank (Hong Kong) Limited 2962 8819
CITIC Ka Wah Bank Limited 2287 6070
Dah Sing Bank Limited 2507 8997
DBS Bank (Hong Kong) Limited 3668 1769
Fubon Bank (Hong Kong) Limited 3767 6429
3767 6192
Industrial and Commercial Bank of China (Asia) Limited 2533 8418
MEVAS Bank Ltd 2507 8821
Nanyang Commercial Bank Limited 2852 0689
Public Bank (Hong Kong) Limited 2851 9293
2851 9803
Shanghai Commercial Bank Limited 2841 5268
Standard Chartered Bank (Hong Kong) Limited 2886 6212
Wing Hang Bank Limited 3110 0575
Wing Lung Bank Limited 2526 5555

(Last updated on 5 November 2008)


General enquiries line
8100 6448 (Operator service hours: 9 a.m. to 6 p.m. on Monday to Friday except public holidays)

Last revision date: 1 August 2011
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